Frequently Asked Questions
General
Where is Parma Shop located?
We are based in Vadodara, Gujarat – 391745, India.
Do you have a physical store?
No, Parma Shop operates exclusively online. All orders are placed through our website.
Who runs Parma Shop?
We are a small, family-run business dedicated to offering affordable, useful products across India.
How can I contact you?
You can reach us by email at parmashop7@gmail.com or via WhatsApp at +91-9328389722 (Mon–Sat, 10 AM–7 PM).
Shipping & Delivery
How long does delivery take?
Orders are processed in 1–2 days and typically delivered in 4–5 business days.
How can I track my order?
Tracking information is sent via email and SMS, and you can also track your order through our tracking page
How much does shipping cost?
We offer free shipping on orders above ₹799. For orders below that, a small shipping fee applies at checkout.
How can I contact you?
You can reach us by email at parmashop7@gmail.com or via WhatsApp at +91-9328389722 (Mon–Sat, 10 AM–7 PM).
Payment Related
What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) via Razorpay
Is Cash on Delivery (COD) available?
Yes, COD is available. A mandatory confirmation call is required before shipping.
Is online payment safe on your website?
Yes, all payments are securely processed through Razorpay’s trusted gateway.
How can I contact you?
You can reach us by email at parmashop7@gmail.com or via WhatsApp at +91-9328389722 (Mon–Sat, 10 AM–7 PM).
Return & Refund
What is your return policy?
We offer a 7 -day return window from the date of delivery. An unboxing video is required for all return or exchange requests.
How do I request a return?
Email us at parmashop7@gmail.com or WhatsApp us within 7 days of receiving the product. Return shipping costs ₹120.
When will I receive my refund?
Refunds are processed within 8–15 business days to your original payment method or bank account.
How can I contact you?
You can reach us by email at parmashop7@gmail.com or via WhatsApp at +91-9328389722 (Mon–Sat, 10 AM–7 PM).